Happy good Sunday morning to you, faithful readers---I hope the day is treating you kind and you're enjoying this fantastically beautiful day!
I've compiled a list of things that make you scratch your head and wonder how in the hell some people can make it through a day. These are not random examples, either---oh no. These are things that I've actually come into contact with in the past week. At work. My co-workers often seek these things out for me because they LOVE my reactions (and perhaps a little of that precarious living through others that so many talk about---they don't have the balls to react OR respond so they let me do it!) and I am more than willing to provide commentary for them. I just can't pass it up---it's like RIGHT there in front of me, ya know?
So sit back and enjoy---I know I did.
1. Blind Security Guard
Okay, so this sounds ridiculous on so many levels---but yesterday I witnessed it first hand. I was sitting at my desk minding my own business getting ready for some training classes. I usually do not pay much attention to what is going on around me because I get distracted way to easily and I try to avoid becoming distracted---it takes a long time for me to refocus. But something caught my eye, and threw me completely out of my 'work zone'. I looked up from my computer screen for a moment and saw the most idiotic sight imaginable---a security guard coming out of the elevator with one of those long, white blind person's canes sweeping back and forth in front of him. A security guard. Blind. How does that work?? How does a person work as a security guard if they cannot see anything?? I took a closer look, and he even had the wonky eyes that suggests that there is no sight mechanisms in play AT ALL. I get the whole "equal opportunity employer" thing---but really? A blind security guard. How is my security being guarded if the person who is charged with this task can't even see when a fat girl walks close by him to see if he has the wonky blind person eye happening? I still do not see the reasoning there. It makes absolutely no sense at all. Maybe he just answers the phones---you know, the call for help? Maybe he dispatches the sighted security guards to go to the places that need securing. I don't know, but this has left me with a less than secure feeling.
2. A Stuttering Customer Service Representative
Where I work, customer service is as important as the job that I do. People call in to check on a multitude of issues regarding their submissions, questions about the services we provide, and complaints about how their issues have been dealt with (or not, as the case may be). Professional people demand professional responses to their issues, and do not want to deal with incompetence. Now, before I go on, I don't view a disability of ANY kind as a sign of being incompetent. I just feel that if you are doing a job, it should be done properly. Delivering excellent customer service is going to keep your clients happy and coming back for more. I was down on the 'floor' with my supervisor doing quality assessments and he had to leave me for a moment, so I was sitting at his desk waiting for him to come back. As I was waiting, I overheard a conversation between a CSR and a client (well, only the CSR's side, he was on the phone talking to a client) and imagine my surprise when the guy could not get 3 words out of his mouth without stuttering the fuck out of them...and I was like...OMG, he is talking to a client?? The more excited the CSR was getting while talking to the client, the more he stuttered. It made me giggle. When my supervisor came back, I was in full out belly laughs, complete with tears streaming down my face. He wanted to know what was so funny. I had to think quick, because I didn't know how he would respond to me saying it was because of the stuttering CSR----but I didn't have to say it because my supervisor was like..."Oh, you're laughing at Reggie, aren't you---he is here because of a human rights court case and we can't fire him. We have to let him work and talk to clients..." He went on to tell me that he and some of his co-workers often have a good 'chuckle' in the privacy of his office...and invited me back down in the evening for coffee and to listen to "Reggie" do his weekly callback to a client who always has a zillion complaints but always insists that "Reggie" call back. Perhaps the client has a group of people in HIS office listening to "Reggie" too? That would just be wrong on so many levels...right??
3. Slang
(This I posted on facebook this morning because I just had to...lol)
Ok, best Sunday Morning laugh EVER---I am being trained for a new type of article my company is providing for our clients and in the training packet, my trainer (who is about 60 years old, bless her heart) is trying to give examples of English slang and how not everyone views slang words as positive identifiers, depending on what part of the world you are in. Example, in the U.K., 'fags' are cigarettes but in the States, that is not what that slang word means, and is a derogatory descriptor for a certain group of people (she stumbled over this, it was quite funny and had to hold my laughter on a conference call---you know how hard that is? lol) So the second example that she gave was..."In Texas, people there enjoy "Country Oysters"...but not everyone likes...(and she paused and I knew this was going to be good...) BALLS. I lost it. It was so funny. So funny that my trainer nearly stroked out from laughing when she heard of our reaction to this example. My Sunday has been made complete. Thank you, Diana! You rock!! lol
Never a dull moment with me, I can tell ya---Irony---It's in the air, folks. Can you feel it? See it? It never ceases to amaze me. (the last paragraph has no irony in it at all...just a funny story...lol)
Enjoy the day, folks...eat all your veggies and keep smiling---I am!
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